Refund policy

Return & Refund Policy

Last Updated: [Insert Date]

At Zayna, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help.

Returns

  • You may request a return within 7 days of receiving your order.

  • To be eligible for a return, the item must be:

    • Unused and in the same condition that you received it.

    • In its original packaging with all tags and labels attached.

  • Certain items are non-returnable, such as:

    • Sale or clearance items

    • Personal care items (for hygiene reasons)

    • Customized or personalized products

Refunds

  • Once we receive and inspect your returned item, we will notify you by email or phone.

  • If approved, your refund will be processed back to your original method of payment within 5–10 business days.

  • Shipping costs are non-refundable. If you receive a refund, the original shipping fee will be deducted.

Exchanges

  • We only replace items if they are defective, damaged, or the wrong size was sent. If you need an exchange, please contact us at info.zaynateam@gmail.com.

Return Shipping

  • Customers are responsible for paying their own shipping costs for returning items.

  • If the return is due to our error (wrong or defective item), we will cover the return shipping.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us: